Research Projects
Future of wet cleaning: Combo vs. Dedicated - Multi-part Qualitative Study
To compare the perceived wet cleaning experience with the owners of combo and dedicated robot mop owners
Look for UX skills User interviews, Qualitative data analysis, Participant recruitment and management, Screener Survey
Background
Research motivation
- Little research has been done in the area of wet cleaning
- What factors influence the purchase of a robot wet cleaner (hybrid vs. dedicated)
- With different design options available in the market, what do users prefer the most?
CHALLENGES
- Stakeholder collaboration: Collaborate with product, engineering, industrial design teams and floor care team
- Time constraints: 3 weeks
- Participant recruitment and management: Launced a survey to recruit participants through Dscout platform
Research Methods
Top Findings
- Purchase factors that influence the purchase of a automated wet cleaner are: price, convenience, keeping the floor clean
- The point of getting an automated cleaner is limited supervision, intervention and maintenence
- When choosing a preference for an ideal wet cleaner, there was an equal split between the two groups
Impact
- We had a better understanding of how users use their automated device for cleaning purposes and their expectations with future products
- Research insights answered some of the key questions that the stakeholder teams had towards building future robots
- This research provided a good starting point for future research around wet cleaning.
What I learned
- Interviews coupled with participatory exercises like card sorting can help keep users more engaged
- Contextual inquiries could give a best picture of user's ongoing experience with the product of interest
- A unique color sticky note for each participant makes the analysis process easier and effective
- Scheduling interviews at closer intervals can help you devote more time towards analysis
Analysis
Summary of top findings
Participatory exercises
Notes Grid
